We understand that sometimes your expectations may differ from the received product, and at www.trendbay.in, we want to ensure your satisfaction. Here's our straightforward and customer-centric return and refund policy:

5-Day Return Period

We offer a 5-day return period from the date you receive your order. If within this time frame you find that the product doesn't meet your expectations or has any defects, we are here to assist you.

Hassle-Free Returns

To initiate a return, please follow these steps:

• Contact Us: Reach out to us via email at support@trendbay.in or WhatsApp us at +918218628053 within the 5-day period, stating the reason for the return.
• Return Approval: Our customer support team will guide you through the return process and provide you with a return authorization if the conditions are met.
• Packaging: Ensure the product is unused, in its original packaging, and includes all accessories.
• Return Shipment: Ship the product back to us using a reliable courier service.

Full Refund Guarantee

Once we receive and inspect the returned item and approve the return, we will initiate a full refund of the order amount. Please allow 5 business days for the refund to be processed.

Common Conditions for Return and Refund Approval

To ensure a smooth return and refund process, please note the following conditions:

• Unused Condition: The product must be unused and in its original packaging.
• Unpacking Video is required: A clear, unedited video of the package being opened is mandatory to process any return or refund request.
• Initiate Within 5 Days: The return must be initiated within the specified 5-day period from the date of receiving the order.
• Approval Process: Returns are subject to approval by our customer support team.
• Product Integrity: The product must be in resalable condition with all accessories included.

Unpacking Video Guidelines

• Start recording before opening the package – The package must be shown fully sealed.
• Show the shipping label clearly – Make sure the label with your name and address is visible in the video.
• Unbox in one continuous shot – The video should not be paused or edited at any point.
• Capture the issue clearly – Show the product in full and focus on the area of damage/defect (if any).
• Make sure the lighting is clear – A clear and steady video helps speed up the return process.

Our Commitment to Your Satisfaction

Your satisfaction is our top priority at www.trendbay.in. We are dedicated to providing a hassle-free and transparent return process because we care about your shopping experience. If you have any questions or concerns, our friendly customer support team is here to assist you.

Thank you for choosing trendbay.in. Happy shopping!

We offer Cash on Delivery on all orders.

After placing a COD order you will receive a verification call from our team within 24 hours.

Please be ready for the call and confirm & verify your delivery address.

Note: If you don't pick up call or provides incomplete address then we deem the right to cancel the order.